Hiring best talent for open roles is essential element for any business within the hospitality industry. However, the talent acquisition process is time consuming and could be a challenging task. With the ever-growing labor market and millions of job seekers applying for work, it can be difficult to differentiate the best hospitality staff from the ‘not so good’ ones . Creativity plays a big part in helping you…

7 Active Listening techniques Active listening is a communication skill that involves going beyond simply hearing the words that another person speaks, but also seeking to understand the meaning and intend behind them. It is particularly important, because it keeps you engaged with your conversation partner in a positive way. It also makes the other person feel valued and heard. This skill is in the foundation of a…